1. Introduction
Cloetes Sand and Stone ("we," "us," "our") is committed to providing a secure and convenient payment process for our customers. This Payment Policy outlines the methods of payment we accept, how transactions are processed, and the security measures we have in place to protect your financial information.
2. Accepted Payment Methods
We accept the following payment methods for purchases made on our website:
- Credit and Debit Cards: Visa, MasterCard, and American Express
- EFT (Electronic Funds Transfer)
- Payfast: Our preferred payment gateway for secure online transactions
3. Payment Gateway: Payfast
We use Payfast (https://payfast.co.za/) as our payment gateway to process all online transactions. Payfast is a secure and reliable payment gateway that allows you to make payments using various methods, including credit cards, debit cards, and instant EFT.
4. How Payfast Works
When you place an order on our website, you will be redirected to the Payfast platform to complete your payment. Payfast will securely process your payment information and return you to our website once the transaction is complete.
5. Security Measures
The security of your financial information is important to us. Payfast employs advanced security measures to protect your payment data, including:
- SSL Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology to ensure that your payment information is securely transmitted.
- PCI-DSS Compliance: Payfast is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS), which ensures the highest level of security for processing card payments.
- Fraud Prevention: Payfast utilizes sophisticated fraud prevention tools to detect and prevent fraudulent transactions.
6. Payment Confirmation
Once your payment has been successfully processed, you will receive a confirmation email with the details of your order and payment. Please retain this email for your records.
7. Payment Issues
If you encounter any issues during the payment process, please contact our customer support team for assistance. We will work with you and Payfast to resolve any payment-related issues promptly.
8. Refunds and Cancellations
For information on refunds and cancellations, please refer to our [Return Policy]. If a refund is approved, it will be processed through the original payment method used for the purchase.
9. Changes to This Payment Policy
We reserve the right to update this Payment Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting. It is your responsibility to review this page periodically for updates.
10. Contact Information
If you have any questions or concerns about this Payment Policy, please contact us at:
- Email: [Insert contact email here]
- Phone: [Insert contact phone number here]